Return, exchange and warranty policy

Qarm Telecommunications

At Qarm Communications, we are always keen to provide a safe and convenient shopping experience for our valued customers. Therefore, we have put in place a clear and flexible return, exchange and warranty policy to guarantee customer rights and enhance confidence when shopping from our store.

First: Return and Exchange Policy

⏳ Timeframe

The customer has the right to return the product within 7 days of the purchase date, with the deduction of all administrative and service fees related to the order.
The product can be replaced during its warranty period , in accordance with the warranty terms attached to each product.

General Terms

The product must be in its original condition , unused, and packaged in the original packaging with all accessories and invoice .
If you purchase an offer or bundle , all products included in the offer must be returned together .
If the reason for the return or exchange is not due to an error on the part of the store or shipping company, the customer bears the round-trip shipping costs .

⚙️ Terms and conditions specific to technical products

Opened products can only be returned or exchanged if there is a proven manufacturing defect .
Returns or exchanges will not be accepted in the following cases:
Misuse or tampering with the product.
Breakage or damage caused by falling or moisture.
Using non-original or incompatible accessories or chargers.
Operating the product incorrectly or modifying it by a third party.

Products that are non-returnable or non-exchangeable

Electronic devices, once opened, such as:
Mobile phones
Tablets
laptops
Apple products.
Digital cards, vouchers, and electronic gifts.

Return and exchange mechanism

The customer can contact us via:
WhatsApp: +966550099371
Email: [email protected]
After the return request is approved, the refund will be processed via the same original payment method within 1 to 7 business days from the date of issuance of the return policy.

Second: Warranty Policy

Warranty Scope

The warranty covers manufacturing defects only , and does not cover the following:

Misuse or breakage.
The product was exposed to external factors not intended for it, such as water or heat.
Performing unauthorized external maintenance.
Using non-original accessories or chargers.
Products offered as gifts are only covered by the agent's warranty .

Guarantee Implementation Mechanism

In the event of a manufacturing defect, the product will be repaired or replaced with a new product if repair is not possible.
If the product is found to be undamaged or has been misused, it will be returned to the customer, who will bear the shipping costs .
The product inspection period ranges from 7 to 14 working days from the date of receipt.

⚖️ Fair Use Policy

In the event of replacing the product with a new one, the customer bears the shipping costs only, without any deduction from the product's value.

If the product is unavailable

If the product to be replaced is unavailable, the customer will be contacted to choose a suitable alternative product or to take appropriate action in agreement with the customer.

Third: Additional Instructions

Qarm Communications Store reserves the right to cancel any order in the event of a pricing error or stock shortage, with a full refund to the customer.
The store has the right to modify its return and exchange policy without prior notice in accordance with the regulations in force in the Kingdom of Saudi Arabia .