At Qarm Communications , we always strive to provide a convenient and safe shopping experience for our valued customers. Therefore, we have put in place a flexible return, exchange and warranty policy that gives you confidence and peace of mind when purchasing from our store.
First: Return and Exchange Policy and Timeframe
- The customer can return the product within 14 days of the purchase date.
- The product can be replaced during its warranty period in accordance with the warranty terms attached to each product.
General Terms
- The product must be in its original, unused condition and packaged in the original wrapping with all accessories and invoices.
- If you purchase an offer or package , all products included in the offer must be returned together.
- If the reason for the return or exchange is not an error on the part of the store or shipping company, the customer bears the round-trip shipping costs .
⚙️ Terms and Conditions for Technical Products
- Opened products can only be returned or exchanged if there is a proven manufacturing defect .
- Returns or exchanges are not accepted in the following cases:
- Misuse or tampering with the product.
- Breakage or damage caused by a fall or moisture.
- Using non-original or incompatible accessories.
- Operating the product incorrectly or modifying it by a third party.
Products that are non-returnable or non-exchangeable
- Electronic devices after they have been opened (such as mobile phones, tablets, and laptops).
- Apple products, digital cards, vouchers and electronic gifts.
Return and exchange mechanism
- The customer can contact us through the following channels:
- WhatsApp: +966550099371
- Email: [email protected]
- After the request is approved, the refund will be processed via the same original payment method within 1 to 7 business days from the date of issuance of the return policy.
Second: Warranty Policy
Warranty Scope
The warranty covers manufacturing defects only , and does not cover the following:
- Misuse or breakage.
- The product was exposed to external factors not intended for it (such as water or heat).
- Performing unauthorized external maintenance.
- Using non-original accessories or chargers.
- Products that were given as gifts are only covered by the agent's warranty .
Warranty Implementation Mechanism
- In the event of a manufacturing defect, the product will be repaired or replaced with a new product if repair is not possible.
- If the product is found to be undamaged or has been misused, it will be returned to the customer, who will bear the shipping costs.
- The product inspection period ranges from 7 to 14 working days from the date of receipt.
fair use costs
In the event of replacing the product with a new one, the customer bears the shipping costs for the return and dispatch only, without any deduction from the product's value.
If the required product is unavailable
If the product to be replaced is unavailable, the customer will be contacted to select a suitable alternative product .
Third: Additional Instructions
- Qarm Communications Store reserves the right to cancel any order in the event of a pricing error or stock shortage, with a full refund to the customer .
- The return and exchange policy may be modified without prior notice in accordance with the customer's best interests and the regulations in force in the Kingdom.
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